Refund policy

Last updated: 17 September 2026

Lorime Global Limited (“Lorime”, “we”) sells through this store to customers in Nigeria. This policy explains how returns, exchanges and refunds work. Nothing in it limits your rights under the Federal Competition and Consumer Protection Act 2018 (FCCPA). Where this policy and the FCCPA differ, the FCCPA applies.

Changed your mind

You may return any item within 14 days of delivery for a refund or exchange, provided it is unworn, unwashed, with all labels attached and in its original packaging. Headwear is worn against the skin, so we can only take back pieces that show no sign of wear. Items that fail this check are returned to you at your cost.

Return delivery for a change-of-mind return is at your cost. We will confirm the return address and a courier option by WhatsApp when you start the return.

Faulty, damaged or not as described

If an item arrives damaged, has a fault, or is not what was described on the product page, tell us within three months of delivery. You may choose a repair, a replacement or a full refund, and we pay the return delivery. Send us a photograph of the issue and your order number and we will arrange collection or a prepaid drop-off.

Cancelling an order

You may cancel an order at any time before it is dispatched for a full refund. Once an order has been dispatched, it is handled as a return under the section that applies.

How to start a return

Message us on WhatsApp at +1 929 602 4742 or email support@lorime.store with your order number and the reason. We reply within one working day with the return address and next steps. Please do not send anything back before you have heard from us; unannounced returns can go astray.

Refunds

Refunds go back to the payment method used for the order. We process a refund within 3 working days of receiving and checking the returned item, or, for a faulty item, within 3 working days of agreeing the refund with you. Paystack and Flutterwave then take up to 10 working days to show the money in your account, depending on your bank. Where an item was faulty or not as described, we also refund the delivery fee you paid.

Exchanges

The merino beanie is made in one size. Exchanges are for a different colour or for a replacement of a faulty piece. If the piece you want is sold out, we refund instead.

Complaints

If you are not satisfied with how we have handled a return, write to support@lorime.store marked “Complaint” and a director will reply within five working days. You may also complain to the Federal Competition and Consumer Protection Commission (fccpc.gov.ng).

Lorime Global Limited, RC 9166563. Khadtay Stop Centre, Ibara, Panseke, Abeokuta, Ogun State.